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call queues
asked in Users
How to make queue calls ring desk phone ONLY and direct line calls to ring both desk phone and mobile app ALWAYS?We are new to RingCentral and can't figure out how to solve this. We are using the queue calls aspect so anyone can ...
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Jul 28, 2023 at 12:27pm
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2
Answers
asked in Developers
RC API call not listing only call queuesUsing your code suggestion from your API reference on how to list call queueshttps://developers.ringcentral.com/api-refe...
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Jul 27, 2023 at 1:45pm
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2
Answers
asked in Users
Call Queues message waiting indicatorDoes RingCentral have the capability to show a message waiting indicator on multiple desk phones that are in the same Ca...
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Jul 26, 2023 at 4:46pm
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0
Answers
asked in Users
After Call Wrap-Up Time is not working in MVPHello,I have the MVP product and am having issues with "After Call Wrap-up Time" set at the queue level. It is...
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Jul 18, 2023 at 12:46pm
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1
Answer
asked in Users
Call queue VoicemailHi all,How do I disable voicemail in call queues ?For a user no problem, it's easy to change for just an annoucement...
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Jun 21, 2023 at 5:13am
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1
Answer
asked in Users
How to Disable the 30 second pause between incoming phone calls?New to ring central.I work for a mfg. company for sales and tech and we have a queue for the incoming tech calls.Average...
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Jun 20, 2023 at 1:42pm
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1
Answer
asked in Developers
Call queue create apiSo I know that there is an API to create a call queue1. Create call queue extension. Specify the type=Department2. Use t...
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May 22, 2023 at 11:49pm
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1
Answer
asked in Users
Agent's call queue status not updatingOne of our agents is not appearing as available in any of her call queues. She has her availability set correctly and ha...
1
May 22, 2023 at 7:42pm
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0
Answers
asked in Users
Custom Call Queue VoicemailWe have set up a call queue for our office with our main company number. We've made a custom voicemail for that queu...
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May 22, 2023 at 7:13am
0 likes
0
Answers
asked in Users
Always ring Agent desk phone but allow soft phone queue statusWe would like to setup call queues. These queues should always ring a group of desk phones.The agents rotate shifts and ...
1
May 18, 2023 at 10:23am
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0
Answers
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